A panel session at Hydra Connect 2016 described thus, Service management is not just for managers! How managers, developers, librarians, and other team members can all work together to improve Hydra service management. Sharing success stories and best practices, and sharing challenges and potential solutions. This is an audio recording of the session.
A workshop given at Samvera Connect 2018 described thus and This hands-on workshop will cover tools and techniques to help managers keeping in sync with community development efforts while managing the user expectations and needs. We will cover the dynamics of dedicating responsibilities at the institution and the community level.