A panel session at Hydra Connect 2016 described thus, Service management is not just for managers! How managers, developers, librarians, and other team members can all work together to improve Hydra service management. Sharing success stories and best practices, and sharing challenges and potential solutions. This is an audio recording of the session.
Keyword:
Service management, Connect 2016, and Hydra
Subject:
Hydra Project
Creator:
Frost, Hannah, Johnson, Rick, Cane, Debs, Van Tuyl, Steve, and Cameron, Jon
In the last few years, as the Hydra partnership has grown to encompass twenty-five institutions, management of services for Hydra heads in production has become a topic of recurring interest and concern. What are the basic goals and requirements for successful service management of Hydra-based technologies? What roles need to be in place? How should user services be fostered and assessed? This panel session, conducted by three service managers from three different institutions, will address some common approaches to inform the start of a community toolbox for service management of a production Hydra head. and A panel session at Hydra Connect #2 described thus
Keyword:
Service management, Connect #2 (Fall 2014), Panel, and Hydra
Subject:
Hydra Project
Creator:
Frost, Hannah, Stewart, Claire, and Hswe, Particia
